FAQs – Frequently Asked Questions
Welcome to Vanarastore’s FAQ section!
Below you’ll find answers to the most common questions about ordering, returns, delivery, payments, and more.
📦 Orders & Products
Q1: What types of mobile cases do you sell?
We sell high-quality mobile cases for top brands like Apple, Samsung and more. Our collection includes silicone cases, printed covers, rugged armor, and transparent TPU cases.
Q2: How do I place an order on Vanarastore?
Just select your desired mobile case, choose your phone model, click “Add to Cart,” and proceed to checkout. Complete the form and make payment to confirm your order.
Q3: Can I change my order after placing it?
If your order hasn’t been shipped yet, yes. Please email us at support@vanarastore.com or WhatsApp us at [9685144334] within a few hours of ordering.
🚚 Shipping & Delivery
Q4: How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location. Remote areas may take slightly longer.
Q5: Do you offer free shipping?
Yes! We offer free shipping on all orders.
Q6: How can I track my order?
Once shipped, you’ll receive a tracking link via email or SMS. You can also track it under the “My Orders” section on our website.
🔄 Returns & Refunds
Q7: What is your return policy?
We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Products must be unused and in original packaging.
Q8: How do I request a return or refund?
Email with support@vanarastore.com your Order ID, reason for return, and clear photos. Our team will guide you through the return process.
Q9: How long do refunds take?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
💳 Payments & Security
Q10: What payment methods do you accept?
We accept UPI, Google Pay, PhonePe, Debit/Credit Cards, and Net Banking. All payments are securely processed using SSL encryption.
Q11: Is my payment information safe?
Absolutely. Vanarastore uses trusted payment gateways and follows industry-standard data protection protocols.
⚠️ Fake Orders & Abuse
Q12: What happens if someone places a fake order?
We maintain a strict policy against fraudulent or fake orders. Offenders may be blacklisted, and legal action may be taken under applicable Indian laws.
📩 Customer Support
Q13: How can I contact Vanarastore?
You can reach us anytime at:
📧 Email: support@vanarastore.com
📞 Phone/WhatsApp: [9685144334, 9340482154]
📍 Address: [Manasa Road , Piplia Mandi (458664) , Mandsaur , (M.P)]